Consumer Satisfaction a Priority in 2010
A recent Healthcare Leaders Media Industry Survey found consumer satisfaction ranked third on the list of top priorities in the coming years for Senior Executives in healthcare. While the high ranking was unexpected, with patient satisfaction ranking above issues like reimbursements, capital improvements and revenue cycles, it shows leaders have renewed their focus on the most important, often forgotten piece of healthcare–the patient. This... Read More
Perception is Reality-Whether Right or Wrong
“Perception is reality-whether right or wrong.” A trusted colleague of mine spoke these words today in a presentation to an organization of physician recruitment professionals and he could not be more right on. When working to provide your patients with the utmost care and concern for their health, it becomes imperative to understand how they perceive their experiences in your office. You may be confident you’re providing them with... Read More
“I Need a New Doctor, Guess I Better Call My Girlfriends”
This was an actual comment I overheard today while waiting in line to order my lunch in a bustling restaurant here in downtown Kansas City. It truly exemplifies the fact that everyday many patients are looking for new physicians and they are turning to their friends and family for helping in finding the physician that is right for them. Some are looking because they are new to the area, their insurance changed at the beginning of the year and some... Read More
